Refund policy

Scope

This Return & Refund Policy applies to all purchases made through the Easestride website, operated by Easestride LLC.

60-Day Fit Guarantee

While we work hard to make our sizing as accurate as possible, we understand that sometimes the fit may not feel quite right. That’s why Easestride offers a 60-Day Fit Guarantee.

You may try and wash your socks. If you are not completely satisfied with the fit within 60 days of receiving your order, simply contact us at support@easestridesocks.com with your order number and the size you need.

If your request qualifies under our Fit Guarantee, we will send you a replacement size free of charge, and you will not need to return the original product.

The 60-Day Fit Guarantee applies specifically to sizing and fit-related concerns. It does not replace our standard return policy for defective, damaged, or incorrect items.

Return Eligibility

We do not accept returns for general change-of-mind purchases.

Returns may only be accepted if:

• The product is defective, damaged, or incorrect.

• The return request is submitted within 14 days of delivery.

• The item is unused, in its original packaging, and includes all original components.

• Hygiene-sensitive items, including socks, are unworn, unwashed, and unopened, except where specifically covered by our 60-Day Fit Guarantee.

Return Process

To request a return, please email support@easestridesocks.com and include:

• Your order number

• A description of the issue

• Photos of any damaged, defective, or incorrect items, where applicable

• Your full name and delivery address

Our customer support team will review your request and, if approved, provide return instructions, including the appropriate return address and any required return documentation.

Please do not send your order back without prior authorization. Returns sent without approval may not be accepted or processed.

Return Shipping Costs

Defective, damaged, or incorrect items:
If the issue is caused by an error on our part, Easestride will cover the applicable return shipping costs and provide either a refund or replacement, depending on the circumstances.

Other approved returns:
For any other return approved under this policy, the customer is responsible for any applicable return shipping costs.

Refunds & Exchanges

Easestride offers refunds and exchanges for eligible orders, subject to the terms of this policy and product availability.

Refund Method

Approved refunds will be issued to the original payment method used for the purchase.

Refund Processing Time

Once we receive and inspect your approved return, we will process your refund within 14 days. You will receive an email notification once your refund has been processed.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Shipping Refunds

If your return is the result of an error on our part, any original shipping charges paid by you, if applicable, will also be refunded.

Easestride currently provides free standard delivery within the United States, so in most cases there will be no original standard shipping charge to refund.

Cancellation Policy

Orders may be canceled before they have been shipped.

Once an order has been shipped, it can no longer be canceled. If your order qualifies under this Return & Refund Policy, you may request a return after receiving it.

If you would like to request a cancellation, please contact us as soon as possible at support@easestridesocks.com.

Exceptions

The following items are not eligible for return under our standard return policy:

• Worn or washed socks, except where covered by our 60-Day Fit Guarantee

• Hygiene-sensitive items that have been opened

• Items returned without prior authorization

• Items that do not meet the eligibility requirements stated in this policy

Non-Delivery Claims

If your order has not arrived, please contact us at support@easestridesocks.com.

We will work with the applicable shipping carrier to investigate and locate your package.

If the package cannot be located or is confirmed as lost, you may be eligible for a replacement or full refund, depending on the circumstances and the outcome of the shipping investigation.

Return Address

The appropriate return address will be provided to you in your return authorization email.

Please do not return your package to our business address unless our customer support team specifically instructs you to do so.

Shipping Area

Easestride currently ships only within the United States.

We offer free standard delivery throughout the United States and do not currently accept or deliver orders outside the United States.

Contact Information

Store: Easestride
Company: Easestride LLC
Business Address:
5829 Forest Ridge Lane
Round Rock, TX 78681
United States

Email: support@easestridesocks.com

Business Hours:
Monday to Friday
9:00 AM to 9:00 PM